For staff members managing intake, they will find the tickets they are individually responsible for on the Ticketing page. Once opened, they will find three options to select from:
- Tickets: This option lists the open tickets currently assigned to you.
- Submissions: This option summarizes the list of open tickets submitted from your own profile.
- Approvals: This includes the list of tickets that require your sign-off before being completed. You can approve or disapprove any ticket directly from this view.
Across all three views within the Ticketing page, you can filter tickets by the following:
- Priority: Ascending, descending, or none
- Ticket status
Once you select the relevant filter view, your ticket view will automatically adjust.