October 21, 2023
What is an external collaborator?
An external collaborator is any individual that completes submissions, or tickets, directly to your legal team.
An external collaborator would most often be an employee of your business who is not directly collaborating with your legal team but needs to submit support tickets. Alternatively, it may include a member of an outside law firm or an individual outside counsel who submits tickets but otherwise requires limited collaboration with your department.