Using Composure

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What is Chat?

Chat is Composure’s instant messaging tool, allowing staff members and collaborators to quickly and easily send text messages and attachments within the platform. While team members can also communicate through project comments and task approvals, chat will provide a sense of urgency that project updates and emails might otherwise lack.

This feature can be used not only for staff members and collaborators, but by outside counsel as well. If your legal staff needs to share information to a partnering firm immediately, or if they in turn need to communicate with your team on an urgent basis, Chat enables both parties to contact each other instantly.

Chat can be accessed by selecting the Chat page.

Click on Chat

The next window will surface any past chat threads, starting with the most recent. Chat is available to all users, except for “outside collaborators” who only use Composure to submit tickets.